Refund Policy

AdForge AI is sold as a recurring monthly subscription. Each payment covers the upcoming billing period and unlocks that period's credit allowance. Because generation costs are incurred as soon as credits are used, a period that has been substantially used is generally not refundable.

• You were charged twice for the same billing period, or charged after cancelling.
• A technical fault on our side prevented you from generating advertisements and support could not resolve it.
• You purchased by mistake and have not meaningfully used the credits in the current period.
• A refund is required by the consumer law that applies to you.

Refunds are generally not available where the period's credits have been substantially used, where output simply did not match subjective expectations, or where the account was suspended for breaching our Terms of Service.

You can cancel at any time from your account page. Cancellation stops future renewals — it is not itself a refund of the current period. Your plan stays active until the end of the period you have already paid for, after which the account returns to the free tier.

Credits belong to a billing period. Any credits remaining when a paid period ends are not carried over, refunded or exchanged for cash, and they have no monetary value. Advertisements you already generated stay in your library and can still be viewed and downloaded.

If you were billed twice, billed on the wrong plan, or purchased accidentally, contact us promptly with the date and amount of the charge. Confirmed duplicate or erroneous charges are refunded in full to the original payment method.

Include the following when you contact us so we can review quickly:

• The email address on your AdForge AI account.
• The date and amount of the charge (as it appears on your statement or invoice).
• Whether you would like the subscription cancelled as well.
• A short description of what went wrong.

Send requests through our contact page. We aim to respond within a few business days. Approved refunds are issued to the original payment method through our payment provider, and the time to appear on your statement depends on your bank or card issuer.

Refund decisions depend on the circumstances of the request, how much of the period's credit allowance was used and the consumer protection law that applies where you live. Nothing in this policy limits statutory rights you have under that law.

Billing and refund questions can be sent to AdForge AI at support@getadforgeai.com or through our contact page.